Help and FAQ

Quick answers to the questions we hear most.

Is it safe to pay tax online?

Yes. Payments use the Government Payment Gateway, which encrypts your details.

Can I file for my clients?

Yes, if you are a registered practitioner and the client has authorised you.

How do I know my return was received?

You get a reference number straight away, plus an email copy and a record in your account.

I forgot my password.

Use Reset your password and we will email you a link.

Can I save a return and finish later?

Yes. Drafts stay in your account until you submit.

How do I change my details?